Wednesday, August 31, 2011

What are you reading, Jim Creech?

I recently finished Donald Miller's A Million Miles in a Thousand Years: How I Learned to Live a Better Story, and I would recommend it enthusiastically to others! Readers will be hooked from the start by Miller's unique and disarming style, and the stories that he shares will definitely keep the pages turning. Above all, however, this book is a sweet reminder to pay attention to the stories that our own lives are writing.


We are excited to have James "Jim" Creech head up the Fall 2011 semester's round of "What are you reading" submissions. Jim currently holds a private optometry practice in Temecula and still manages to teach an Environmental Science class here at HIU. Indeed, his talents are many and varied, and have manifested themselves in both a Doctor of Optometry and a Masters in Biblical Studies and Theology. His skills have taken him from a medical post in the U.S. Navy to an associate pastorship at First Christian Church in Santa Maria. Jim has five children and will be celebrating his 40th year of marriage to Kimberly this November.

A Million Miles in a Thousand Years: How I Learned to Live a Better Story by Donald Miller, Thomas Nelson, 2009.

This book may be purchased online at Amazon.com, Barnes and Noble, and Better World Books.

You may also locate this book at your local library by searching WorldCat.org.

We'd love to know what you are reading. To join the fun, fill out the "What are you reading?" questionnaire and submit it by following the instructions included.

Tuesday, August 30, 2011

How to Set Up Your Library Account (video tutorial)



How to register as a Darling Library patron so that you may:

1. Place "holds" on books to pick up at the Library.
2. Request books to be checked out to you and delivered to our Orange campus.
3. Renew books you already have checked out.

Click here for a how-to handout (PDF file).

Monday, August 29, 2011

The next generation of library power users


Recently Solomon's words, "There is nothing new under the sun" (Ecclesiastes 1:9) came up in a conversation about how everything is new and different in the library. Taken on face value, I begged to differ with the wise King of Israel. But I decided that I could forgive his shortsightedness because, after all, he was a product of much simpler times. Seriously, how fast could things have changed in the horse and chariot days? I could see why he thought there was nothing new. He was bored.

Of course, it's not like he didn't try to make life interesting for himself. He married 1000 women, built opulent structures, and amassed more wealth than Donald Trump, Bill Gates, and Oprah put together. But it wasn't the information age. It was the iron age. What kind of gadgets did he have to play with?

Then I mused... What if he lived today? I imagined he would be friends with Steve Jobs, testing every gadget his super secret team of developers (which I imaging exists) was working on even before reaching the beta testing stage. He would be an icon in ExTreme Sports world and would have been the first civilian in space. He would have been strategically involved in the taking of Osama Bin Laden and would have dated all of the Kardashians, Lindsay Lohan, and Cher (probably not in any order.) He was surely the Bruce Wayne of his time.

But beyond being larger than life, he was wise. He also said,
"All things are wearisome, more than one can say. The eye never has enough of seeing, nor the ear its fill of hearing." (Ecclesiastes 1:8)
With that, I conceded that perhaps, he could have something to say to the Google generation of today.

In his Opening Convocation address, President John Derry spoke on the same theme as my blog post from last week. He even quoted me! He compared the tediousness of writing college research papers in the days when we walked to school up hill in the snow both ways to the ease today of students being able to Google more information than they can possibly imagine from their own computers. I confess that the smiles of the three librarians seated behind him among the faculty dimmed slightly and knowing glances were exchanged with that reference.

Why? Because while the words were right on the money, they reminded us of our challenge to overcome the self-confidence that students have who so easily “find stuff.” I like to say that incoming students are confident, but not competent researchers. The goal is not to find more stuff (the eye never has enough of seeing), but to find the right stuff, to recognize it when they see it, know how to get it, and what to do with it.

It sure seems that in just the seventeen years since Terri Bogan, our Reference and Instruction Librarian earned her Masters in Library Science degree, there has been a lot of new things under the sun. The way information is packaged, delivered, stored, accessed, and shared has changed. That affects not only what she teaches, but the way she integrates information literacy into the curriculum. The popular perception that finding information on your own is easy creates special challenges. Convincing students that getting more information faster is not better, that they need to develop thoughtful questions, and that pursuing them effectively takes more time requires skill.

That's why it was heartening to see seventeen Hope undergraduate students voluntarily attend a session called “Make the Library Your Darling” – an introduction to being a power user of the Darling Library - the day before classes began!

That's why the six hour training day with our student library assistants on Saturday was so encouraging. Of course, it was mandatory, but they were attentive and appeared to be genuinely enthusiastic about learning our new system and being prepared to be of service.

But maybe the most amazing thing that happened last week was something I don't think I've ever heard of before – ever. An undergraduate student contacted Terri to request a personal library orientation before classes began. His academic adviser, Professor Sirvent, suggested that he do so because he had tested out of freshman English which meant that he would miss out on the library instruction that is integrated into the curriculum. (Have you ever seen a librarian do a happy dance?)

These students have started out wisely. They give us hope. I want to believe that if Solomon lived today, he would also be a power user of the library.

Monday, August 22, 2011

Upgrades, 5 - ID Card Production, 0

Although it's not a “library thing,” through happenstance (or a series of unfortunate events,) the library is in charge of the production of the University ID cards. At this time of year we anticipate printing hundreds of ID cards during New Student Orientation events. This year we made the following preparations:
  1. ID card redesigned with new HIU logo
  2. New camera
  3. New computer
  4. Upgraded software
  5. Ordered new printer ribbon and card stock
Nevertheless, with all of these improvements we were still unable
to print any cards for new students!

Have you ever had an upgrade to your computer in the name of improved service or convenience throw your world into upheaval? Sometimes upgrades to commonly used software such as Windows, Firefox, or iTunes can take over where they are not expected or welcome and they remove preferences that had previously made life easier for you. Ironically, improvements can cause you problems and can be more troublesome than an annoyance that feels like one step forward and two steps back.

I just upgraded my home computer from Mac OS X Snow Leopard to Lion and, oddly enough, now my mouse (I prefer it to the touch pad) behaves differently. At work, I got a new PC but now my speakers don't work.

The library's home page and catalog have had significant improvements but they will take time to become familiar with the new structure and functions.

Change or "revision of personal habits" scores 24 on the Holmes and Rahe stress scale of events that can contribute to illness. (Note that these are good or bad revisions.) According to the Holmes and Rahe inventory, 150 stress points could result in 35% more likelihood of developing illness.

So, seven revisions of personal habits could be enough to put you over the edge... even if nothing else stressful is happening in your life.

Think carefully before you agree to installing those automatic updates. They could make you sick!
THE AGONY OF DEFEAT. Library Public Services Manager, Nicole McDermott, manages the ID system. Information Systems chief Technician, Shiraaz Lall, offers troubleshooting support during the upgrade of the IDenticard system.

Tuesday, August 16, 2011

Watch a video tour of the new Library Home Page!

Have you noticed that the Library has a new home page? Well, we do and we'd like to share it with you! Watch a video tour of our new home page below.

*Click the "four arrows" link in the bottom right corner of the video screen to see a full screen version.

Monday, August 15, 2011

Presenting at the Internet Librarian 2011

About 2-3 months ago, an invitation was sent out to early adopters of the new library system we have recently implemented to present with Andrew Pace, OCLC's Executive Director of Networked Library Services at this year's Internet Librarian conference. He wanted testimonials from the trenches about the impact of their new kind of product to go along with what would otherwise simply look like a sales pitch. I hadn't been able to attend this conference held annually in Monterey in quite a few years but had hoped to get there this year. It is truly a good way to keep up with where libraries should be headed in this exciting time of information evolution.

I briefly weighed the pros and cons and decided to put my name in the hat and it was picked.

The benefits of getting my name on the program include:
  • My conference registration fee was waived ($499)
  • I'm forced to find a way to go this year (no excuses)
  • I have something new to add to my curriculum vita
  • It fits within the goals of my faculty development plan for professional development
  • Networking with other information professionals
  • The University has evidence of professional involvement of its faculty for accreditation
  • Our University's name is on the program of a national conference
  • I am forced to think about it in a broader perspective

The negatives in the “Cons” column are (in no particular order):
  • Time required to develop a presentation
  • Time away from family and the library to attend a three day conference
  • Fear of making a fool of myself
  • Cost of travel, meals, and lodging
Last week the conference program came in the mail. I was interested to see when I was scheduled to give my presentation and what track it would be in.

“My” session (I am one of three people sharing a 45 minute slot) is scheduled for 2:45 on Wednesday afternoon -- the very last time slot before the final keynote address of the conference. (If you have ever attended a conference with multiple tracks and back-to-back sessions you know how exhausted everyone will be by then!)

Andrew Pace (whom everyone who attends will actually be drawn to hear) will talk about the wonders of Web-Scale Management Services from the corporate perspective. Then Larry Haight, Director of the Simpson University Library, and I will each give 10-15 minute testimonies.

Our session, Web Services: Libraries in the Cloud, is assigned to Track C – Creative & Leading-Edge Practices, which is basically a series of case studies in “exciting new strategies, practices techniques, and more” with “insights, ideas, and innovations” for attendees to “take home and replicate.” (IL 2011, Advance Program)

My husband was interested in knowing what my competition would be—what other sessions were being offered at the same time. (I was humbled enough to see how late in the conference our session was scheduled. I didn't even think about what other things would be drawing the dwindling crowd.) But since he mentioned it, I took a look.

While Larry and I are talking about our library’s current situations, why we chose WMS, how we think WMS will help our library (and libraries in general,) and our experience with it so far, other information professionals will be presenting the following sessions to the committed attendees:
Track A -- Ebook Evolution & Revolution
"Ebook Issues & Challenges"
Track B -- Future Focus
"Storytelling Tools on Multitouch Solutions"
Track D -- Planning
"Using Data for Library Success"
Track E -- Content Management
"Digital Content Frustration: Copyright, Licensing, & DRM"
If I weren't presenting, I would have a hard time choosing between them!

The final keynote, by the way, “Gamification: The Good, the Bad, and the Ugly,” sounds intriguing. I'm not a gamer so I expect I may lack the necessary frame of reference to fully understand this “hot new term in business and tech circles.” I will be glad to have Lindsey, our new Systems and Technical Services Librarian, there with me to interpret!

Monday, August 08, 2011

Information Literacy: A Moving Target

Joe Watson logs twelve years of service in the Darling Library this month. He came to work for us after retiring from the phone company (in those days there was only one) and working six years for Radio Shack (known best for home electronics) after that. And now a real retirement could understandably be on his mind because just about everything about his job is changing.

His two main responsibilities have been cataloging and audiovisual support for the campus. As of June there isn't even a cataloging staff module within our new integrated library system and audiovisual support responsibilities have been transferred from the Library to Conference Services.

He jokes, "Can I go home now?"

I marvel when I think of how things have changed in Joe's lifetime. He recently attended his 50th high school reunion and although he did not finish college, he is a model lifelong learner.

Just for fun, let's consider "the Watson connection" in the evolution of modern technology. Seventy years before Joe was born the first words spoken over the phone were, “Mr. Watson, Come Here. I want to see you.” (Wikipedia) This year the Jeopardy! game show hosted a unique challenge in which an artificial intelligence computer system named Watson beat two undisputed human champions in "America's favorite quiz show."

Joe might not be as famous as either of these Watsons but he has experience that we can learn from. For example, before taking early retirement, Joe helped with the transition of long distance phone services from "Ma Bell" to Pacific Bell during their court-ordered break up the 1980s. Joe knows transitions.

It is our mission to develop information literacy for lifelong learning. What does that mean?

Information literacy is not like basic literacy which is something one usually achieves during their formative years by learning the three Rs: Reading, wRiting, and aRithmetic.

Information Literacy is the set of skills needed to find, retrieve, analyze, and use information... it forms the basis for lifelong learning. (ACRL)

Information literacy is a moving target. It requires curiosity and critical thinking that might build on basic skills. It requires flexibility and a bit of humility.

Being information literate is being prepared for change. Joe has seen the uphill slope of that learning curve before. He has transferable skills and knows there's always more to learn.

Who says, "you can't teach an old dog new tricks?" So long as the old dogs are information literate they will be prepared to learn new tricks everyday!


Image from Incentive Intelligence.

Monday, August 01, 2011

The more things change, the more they stay the same

"The more things change, the more they stay the same."

I wonder if Alphonse Karr (Les Guêpes, January 1849) would say the same today, when all I had to do is type his familiar words (in English) into Google and within seconds find out that he is credited with saying it over 160 years ago. After scanning the Wikipedia article on Jean-Baptiste Alphonse Karr with my favorite keyboard shortcut (Ctrl+F or, on a Mac, command+F), I learned enough to dig a little deeper.

Because the Wikipedia article said he was “a French critic, journalist, and novelist”, I used the GaleNet Literature Resource Center (LRC) database to look him up in the Gale Biography in Context where I learned that he didn't use his full name and that, according to Merriam Webster's Biographical Dictionary, Alphonse Karr was the founder of the satirical review called Les Guepes.

Simultaneously, I opened another tab in my Google Chrome browser to search for this author in our new catalog. I was pretty sure we didn't have any of his works in the Darling Library but lest you think I read French novels, I was looking for something else. I wanted to know more about the author. After entering Jean-Baptiste Alphonse Karr in the search box, I ended up with a list of results including books held by other libraries worldwide.

Once in a record, I scrolled down to find a button under the Details section to “Find more information about Jean-Baptiste Alphonse Karr.” This led me to WorldCat Identities Entry for Karr, Alphonse 1808-1890 (Authors, French--19th century).


Since I had no idea who he was, nor was I going to take the time to study his biography before posting this blog entry, I just wanted to be reasonably sure that I wasn't quoting the Marquis de Sade or Yogi Bear (although, I was kind of hoping for a quote from Yogi Berra.) I wanted to be relatively confident of its origin and that it came from a fairly reputable source.

WorldCat Identities, gives an overview of an author's works – how many were published and how many are held by libraries worldwide. This can give a sense of their popularity. But it also lists their subject area and creates a publication timeline which graphically shows how prolific they have been over time (including posthumous publications) and how often they have been the subject of other writings. This can be an indicator of their impact and importance.

As I concluded my investigation of Monsieur Karr, I determined that he would be a worthy source. And because of the description of the Les Guêpes as a satirical review, I reasoned that he would have been the kind of man who might enjoy being quoted in this context... and that he might be amused to learn that he has a page on Facebook.

Finally, I come to the reason for wanting to use this quote. We have dubbed this “The summer of change.” The Library staff is no stranger to change and we don't complain because all of the changes are good. But even good change brings stress. So, it is comforting to remind ourselves of what stays the same. Providing for the information needs of the Hope community remains our mission and how that occurs remains flexible.

Some changes that will affect how our patrons use the library include:
Hang onto your hats and glasses boys and girls 'cause this here is the wildest ride in the library!